Shipping & Delivery Policy
Effective date: 9 October 2026
This Shipping & Delivery Policy explains how Deepika Shivling Art sends orders placed through our website or directly with us.
Where we deliver
We ship orders across India where courier or transport service is available. Delivery to some remote locations, large-size orders, or special products may need prior confirmation.
International shipping may be considered separately. Any customs duty, local tax, or import requirement in the destination country is the customer’s responsibility.
Order preparation and dispatch
After an order is confirmed, we check the product, packing requirement, payment status, and delivery address before dispatch.
Natural-stone items and made-to-order, large, heavy, or special-size products can require additional preparation time. We will inform the customer if a notable delay is expected.
Delivery time
The expected delivery time depends on the product, PIN code, courier availability, and transport conditions. Any date or time shared by us is an estimate, not a guaranteed delivery promise.
Delays can happen because of weather, courier operations, festivals, road or transport disruptions, remote-area service, or circumstances outside our control.
Shipping charges and tracking
Shipping, packing, and transport charges, if applicable, will be communicated during order confirmation. For large or heavy products, charges may depend on the size, weight, and delivery location.
Once dispatched, we may share a tracking number or transport details by email, WhatsApp, SMS, or another available contact method.
Correct delivery details
Please provide a complete address, active mobile number, correct PIN code, and nearby landmark where helpful. Someone should be available to receive the parcel.
We cannot be responsible for a delay or failed delivery caused by an incomplete address, incorrect phone number, unavailable recipient, or refused shipment. Extra charges for re-delivery or return transport may apply in such cases.
Receiving the parcel
Please check the outer package when it arrives. If it looks damaged, take clear photos before opening it and, where possible, record an unpacking video.
For a transit-damage concern, contact us within 24 hours of delivery with your order details, parcel photos, and product photos or video. Verified issues will be handled under our Return, Refund & Cancellation Policy.
Natural stone can have its own colour, lines, texture, and markings. These natural variations are not shipping damage or product defects.
Contact us
For shipping questions or help with an order, contact:
Deepika Shivling Art
Proprietor: Suresh Kewat
440, Village Bakawan, Post Mardana, Madhya Pradesh – 451113, India
sureshkewat519@gmail.com
Website: deepikashivlingart.in