Effective date: 9 October 2026

This policy applies to orders placed with Deepika Shivling Art through our website or direct communication.

Natural stone products

Our Shivling and related products may be made from natural stone. Each piece can differ in colour, texture, shape, lines, markings, and pattern. These natural characteristics, or a small difference from a website photograph, are not defects and do not normally qualify for return or refund.

When we may help

A replacement or refund may be considered after verification if:

• the item is damaged in transit;
• a different item was delivered; or
• there is a significant defect when the item is received.

If your parcel is damaged

Please take photographs of the outer package before opening it, where possible, and record an opening video. Send the order details and clear product/package photos or video to us within 24 hours of delivery.

Claims reported later than 24 hours may not be eligible for review. Do not return a product until we provide return instructions.

Cases not normally accepted

We generally cannot accept a return, replacement, or refund for:

• change of mind or personal preference;
• natural stone variation;
• a wrong size or item chosen by the customer;
• damage caused after delivery, installation, handling, or use; or
• a product altered or used after delivery.

Replacement and refund

If a claim is approved, we may offer a replacement of the same or similar product, subject to availability. If a replacement is not possible, an eligible refund may be considered.

Approved refunds are normally sent to the original payment method. UPI or bank-transfer refunds generally take 3–7 business days; payment-gateway or card refunds may take 5–10 business days, depending on the payment provider.

Cancellation

Please request cancellation as early as possible. A prepaid order may be cancelled before dispatch, if preparation or shipping has not started. Once an order has been handed to a courier or transport partner, cancellation may not be possible.

For Cash on Delivery orders, payment is collected on delivery. Repeated non-acceptance of confirmed COD orders may affect future COD availability.

Contact us

For cancellation, refund, replacement, or return support, please contact:

Deepika Shivling Art
Proprietor: Suresh Kewat
440, Village Bakawan, Post Mardana, Madhya Pradesh – 451113, India
sureshkewat519@gmail.com
Website: deepikashivlingart.in

Please include your order number, name, and delivery details in your message.